about us

Servicing london's hotels and restaurants

Crystal Laundry Services offers our customers quality commercial laundry services and linen rental for hotels, restaurants and leisure facilities throughout London and surrounding areas.

why crystal laundry services?

Since 1982, we have retained the same family-driven commitment to linen quality, as to servicing our linen rental and laundry customers.

Our ethos is to grow our business strategically whilst ensuring consistently excellent quality linen rental services and customer care to our restaurant, hotel and leisure club client base.

Our quality is sustained by investing only in premier-quality linen, sourced from the best suppliers, our continuous reinvestment in machinery, and our low turnover of experienced laundry staff, who are key to the services we deliver.

With our modern commercial laundry facilities located just 20 minutes from London’s West End, our logistical advantage helps benefit our customers. For instance, crucially for our hotel and restaurant customers, we are able to offer same day emergency linen rental services.

Our levels of service and support make us unique to the industry. Whether you are an independent restaurant or hotel, or national group customer, we always put your linen service requirements first and are proud of our reputation for providing consistently high quality linen rental and commercial laundry services to all our customers.

Our dedication and care for our customers ensure that they can run their business with peace-of-mind. Our directors are directly involved in servicing our clients, and are able to draw upon over 30 years of experience in the commercial laundry industry to make recommendations to complement our customers’ linen service needs. Whatever the nature of your business, we will do our best to adapt ourselves to your needs and service your linen rental and laundry requirements efficiently and competitively.

Uniquely, we also offer free on-site training to your employees to benefit both you and us. Our training tools help aid linen management and keep your costs down.

our commitment

We are a well-funded company with the ability to continually invest in linen and towelling to maintain linen stock quality for our customers. We provide traditional quality 100% cotton, naturally starched, table linen and napkins as standard, offering only the best to our clients. Attention to detail is key to our commercial laundry services, just like a well-presented bedroom or restaurant is key to the success of our hotel and restaurant clients.

Sound investment in the latest laundry processing techniques enables us to process high volumes of used linen in a fast and cost-effective manner.

From the moment your linen is picked up, attention to detail is given throughout the sorting, washing, drying and packing processes, right up to return delivery.

All linen products that come to our laundry are checked on arrival for obvious signs of damage. We ensure that each job is easily identifiable and traceable back to the customer at all times, for your peace-of-mind.

Our commercial laundry services are bespoke to your needs. Having dedicated linen stock for our hotels and restaurants, ensures that you get consistency in linen quality and a dependable service. Additionally, If you want to have your own unique linen, please let us know the details and we will advise you on the best service option for your restaurant or hotel.

Our low reject rates save our customers resources when cleaning rooms or changing tables. Every piece of quality linen delivered and used enhances your customer experience and satisfaction, thus enhancing your business.

our history

Founded by Managing Director William Ng in 1982, Crystal Laundry Services has grown from offering quality linen rental and commercial laundry services to Michelin Star restaurants in London, to now also offering quality dedicated services to hotels.

Whitney Hall joined the business in 2009 from the Hospitality and Leisure Sector in Investment Banking. Her background is in offering mergers and acquisition expertise, and strategic advisory services to Global hospitality and leisure, real estate and restaurants and bars sector transactions.

Since she joined, the company has grown from strength to strength, reinforcing the company's core values of quality products, continuous investment in the best machinery, and exceptional customer service.

We have since been joined by key personnel in our team with a wealth of commercial laundry and linen rental industry experience, namely Paddy Murphy, previously General Manager at Sunlight (Berendsens) and luxury textile specialist Caroline Allison.

Our whole team shares the same passion for excellent commercial laundry services and delivering a high-quality linen rental service to our customers.

Crystal Laundry has worked in partnership with the National Laundry Group for over five years. The National Laundry Group is one of the largest linen rental groups in the UK and have built an enviable reputation for the high quality services offered to the Hospitality Industry. Through this partnership, the business is able to offer services for complete coverage of Great Britain.

environment

We have a dedicated environmental policy; reducing waste and maintaining a sustainable business is extremely important to us.

With increased consumption of electricity, gas, water and fuel in linen purchasing, transportation and processing, it is important that we work closely with our customers and suppliers to minimise waste and help the world become a better and more sustainable place.

Some steps taken include:

  • Our Directors regularly travel to partners across Europe and in the United States to research advanced environmental and production process developments on behalf of the UK linen industry;
  • We employ the latest modern machine technology and processes;
  • We conduct continuous research and investment in beneficial equipment to contribute to low carbon emissions, waste management and sustainability;
  • We are careful in ensuring the efficient use of energy and water through well-considered production and shift planning;
  • We provide on-site training to clients' employees on caring for linen and maintaining the life and standard of linen to avoid unnecessary transportation and increase awareness of the environmental impacts of manufacturing, importing and purchasing replacement linen; and
  • We share our findings with our partners in the UK (in the National Laundry Group, the Worshipful Company of Launderers and the Textile Services Association), and in doing so, believe we are helping make the commercial laundry industry more sustainable.

customer care

We understand that nowadays linen and laundry is a very important but problematic expense for large and small organisations in the hotel and restaurant industry. At Crystal Laundry Services, we are delighted to offer you a high-quality commercial laundry service at competitive prices.

Our levels of service and support make us unique to the industry. Whether you are an independent restauranteur or hotelier, or national group customer, we always put your service requirements first and are proud of our reputation for providing consistently high quality linen rental services to all our customers.

From the moment your linen is picked up, attention to detail is given through the sorting, washing, drying and packing process, right up to return delivery.

All products that come to our laundry are checked on arrival for obvious signs of damage. We ensure that linen from each job is easily identifiable and traceable back to the customer at all times, for your peace of mind.

Our highly experienced, dedicated and conscientious team ensure personal contact for any issues which may arise.

Our London location is key to our reliable commercial laundry services. Located in London's West End, we understand that emergency linen hire may sometimes be necessary; that is why we are here to help you when you need us the most.

Working in partnership with our customers, we offer over 30 years of experience and recommendations to complement your linen hire needs and help keep linen costs down. We pride ourselves of helping our customers do more with less.

Our directors are regularly involved in servicing our clients and are available to discuss your linen rental needs.

We offer free on-site training to your employees to benefit both you and us. Our training tools help aid linen management.

Our reputation for quality stems from our experience, care and continuous investment in the premium linen and finest quality washing and finishing machinery. Our commercial laundry services are bespoke to each and every one of our customers' needs.

careers

We are always on the look-out for new talent to join our experienced and growing team. If you are interested in joining us at Crystal Laundry Services, please get in touch on 020 8968 6050 / 60

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